Website Support FAQs

Our website support package provides comprehensive care to ensure your website remains secure, up-to-date, and running smoothly. This includes regular backups, security monitoring, software updates, plugin management, troubleshooting, and performance optimisation.

No, our website support package does not cover full web development or content management services. However, we’re happy to assist with minor updates like text or image changes, or duplicating existing elements. For new elements that require design and development, we can provide these as part of our web development service, as they generally require additional time for creation, revision, testing, and deployment.

We prioritise your website’s security by implementing advanced protection measures and regularly updating all plugins and scripts to guard against vulnerabilities. Our proactive monitoring allows us to detect and address security threats promptly, keeping your site safe.

Yes, we manage all updates to ensure your website always operates on the latest technology, reducing the risk of compatibility issues and keeping it secure and optimised.

Yes, regular backups are included as part of our support package. These backups are securely stored, allowing for fast restoration of your site’s data in the event of any issues.

Absolutely! Each month, we provide an executive summary report delivered directly to your inbox. This report includes website traffic analytics, security updates, plugin updates, and other relevant maintenance details, ensuring you’re fully informed.

Yes, as part of our commitment to exceptional service, we’re happy to make minor updates, such as text or image changes, at no additional cost. For larger changes requiring new elements, further development work would be required.

Our website support package is priced at £499 per month, covering all essential maintenance, updates, security, backups, and monthly reporting.

We prioritise urgent technical issues and aim to respond swiftly to minimise any impact on your website. Our proactive support approach often allows us to resolve potential issues before they affect your site’s performance.

Certainly! We’d be pleased to provide a sample report upon request, offering insight into the level of detail and transparency we deliver in our monthly updates.

If you require new elements or additional development beyond basic support, please get in touch to discuss your needs. We’ll provide a quote and estimated timeline for the work, ensuring it aligns with your goals.

While content management training isn’t included in our support package, we can arrange training sessions as a separate service if you’d like to manage your own content updates.

Web Development FAQs

Firefly offers a wide range of web development services, including website design, feature development, and custom integrations to ensure your site meets your specific business needs. We can develop everything from simple sites to complex platforms with advanced features.

Yes, we specialise in custom feature development. Whether you need ordering systems, payment processing, pop-ups, or other unique functionalities, we can add these to your site. All custom features are charged at our standard hourly rate. Contact us for our latest price guide.

Absolutely! We provide complete e-commerce solutions, including shopping cart integration, payment gateways, product catalogues, and customer account management, all tailored to your business needs. E-commerce development is billed at our standard hourly rate.

Yes, we can develop learning management systems for educational content, online courses, and user progress tracking, as well as directories for listings and searchable content. These projects are customised to your needs and charged at our hourly rate. Please ask for our latest pricing.

Yes, we can add news sections and blogs to your site, complete with easy content management, social sharing, and search functionality. This service is part of our web development offering and billed at our hourly rate.

We can integrate various utilities and automation features, such as CRM connections, workflow automations, email subscriptions, and more. If you’re interested in automation, we can build tailored solutions to streamline your operations, charged at our hourly rate.

Yes, we can integrate AI-driven features such as chatbots, recommendation engines, and personalised content. AI integrations are charged at our standard hourly rate. Please reach out to learn more about these options and for a detailed quote.

To add new elements or features, simply get in touch with us to discuss your needs. We’ll provide a quote based on our standard hourly rate, along with an estimated timeline for completion. We handle everything from planning to testing to ensure the feature is integrated smoothly.

While we specialise in WordPress development, we also work with a variety of platforms and can develop custom solutions to meet your needs. If you have specific platform requirements, feel free to contact us to discuss.

All web development work is billed at our standard hourly rate. The total cost depends on the complexity and duration of the project. For an accurate estimate, please contact us to discuss your project requirements and request our latest price guide.

Content Management FAQs

We offer a full range of content management services, from simple updates to complex data entry, product additions, content writing, and more. If you don’t have the time to handle updates, we’re here to help. Pricing varies based on the complexity and time required.

Yes! We encourage clients to manage their own content for speed and convenience. Each client receives a user-friendly dashboard with full access to update and manage their website content. For additional support, we provide tutorials and training to ensure you feel confident making changes.

Absolutely. We provide training sessions and accompanying documents to help you and your staff manage your website content. This includes guidance on any custom features we’ve added, so you can make updates independently if you prefer.

For more complex updates, such as adding new products, entering large volumes of data, or writing new content, our team can take care of it for you. Simply reach out, and we’ll provide a quote based on the scope of work and estimated hours required.

Our pricing for content management varies based on the type and complexity of the updates. For example, simple edits might take 1-2 hours, while more involved work like product additions or content creation will require more time. Contact us for a customised quote based on your needs.

Yes, we give you full access to your website’s dashboard, where you and your team can manage all elements and features. This enables you to make updates easily, and we’re always here if you need guidance or additional support.

We strive to accommodate our clients’ needs, and we can discuss options for support outside regular hours if required. Reach out to us, and we’ll do our best to provide flexible support arrangements.